We had contacted Carol in September, 2019, to arrange a trip to Australia in January, 2020. Carol knew Australia well, and put together a two week tour to 3 different areas, and also booked our flights and trip insurance. Unfortunately, we had to cancel the trip a week prior to our departure date, due to the wildfires ravaging the country. It was unclear that we would be able to recoup our costs, as neither the tour company nor the airlines were actually canceling or altering their plans, and it was also unclear whether the insurance company would consider the fires a valid reason for cancellation. Carol worked tirelessly as our advocate with the insurance company and all of the vendors, and was singularly responsible for our recovering all of our costs. We can't thank her enough. I hope that we get a chance to work with Carol again in the future, and would highly recommend her.