Group Operations Specialist

Travel Leaders – Discovery World Travel is looking to hire an experienced travel specialist to assist with group travel operations and development. This individual will work closely with the manager of the group department, our valued travel partners, internal staff, broadcast personalities and nationally known musicians.

This individual will help with operations and development of promotional travel events, affinity, and custom groups. We are looking for someone that is creative, detailed, has broad destination/travel experience, good communication skills, can work independently to enhance our group vacations and the  Travel Leaders – Discovery World Travel brand.

Responsibility

The Group Development Specialist works closely with the manager of the Group Vacation team, and Travel Leaders – Discovery World Travel partners to create, organize, manage operations, and plan custom group vacations and events, most taking place in international destinations. You will ensure that all group travel components that are planned, run according to plan to ensure guest satisfaction, i.e., confirm reservations with providers, process payment information, confirm event schedules, transfers, pricing, management of charter and commercial air schedules & manifests, secure group air and assist with other duties as needed. This person may also be involved in marketing, presentations to group leaders, clients, and tour management duties with guests.

Essential Skills and Abilities

• Excellent communication skills. Ability to interact directly with the group travel manager, travel specialists, suppliers, and VIP customers. It is essential to have excellent verbal and written skills to communicate effectively and persuasively.
• Ability to multi-task. Being able to multi-task on various projects.
• Great organizational skills. Managing multiple group tours, planning itineraries, and assisting with document preparation.
• Ability to work under deadlines. Responsibilities involve working with contract deadlines and other project deadlines.
• Ability to take initiative to negotiate with partners to achieve the best price and value for Travel Leaders and our partners. Ability to problem solve.
• Attention to detail and accuracy. Responsibilities involve proofing contracts and assisting with building & maintaining groups in our booking engine.
• Ability to secure & manage inventory. Work with vendors to secure and manage inventory. Utilize supplier booking sites access schedules, pricing, and availability.
• Willingness to travel. The job is not always desk bound. We are looking for a candidate that enjoys travel and conversing with group guests while managing group tours, particularly January – March.
• Ability to be a team player. This is a critical skill requirement in working with our suppliers and internal/external clients.
• Knowledge of computer software. MS Office, Power Point, Outlook, and Excel. Reports will be required. Having experience in working with Clientbase and/or GroupMinder (or similar group travel software) is an additional bonus.
• Travel Specialist and International Travel Experience. Having experience in the travel field and international travel experience is important in this position.
• Participate in training sessions. Continued knowledge in the travel industry is key to our success.
• Position is based in Menasha, WI Tues. – Thurs., however we are open to remote for a qualified candidate.

Education and Experience

Applicants must have at minimum a High School Diploma or equivalent, preferably a College Associate or Bachelor´s Degree. A minimum of five years of experience in the travel or tourism industry, group travel, meetings or incentives or equivalent is required. Candidates that have previous experience in the travel industry including meetings, incentive and group travel will receive preference, however we are willing to train the right candidate.

Equal Opportunity Employee

Travel Leaders – Discovery World Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran, or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law.

About

Discovery World Travel was opened in January 1976 to coordinate the sales of motorcoach tours and provide airline, tour, land, and rail packages. Branch offices include Green Bay, Menasha/Appleton, and headquarters in Sheboygan. Discovery World Travel joined Carlson Wagonlit Travel, one of North America's largest travel management organizations in 1987. Our agency received Carlson’s “Golden Legacy Award” for 1999-2000, and we have also received the “Award of Excellence” each year since 2000. In June, Travel Leaders - Discovery World Travel was awarded Power of the Partnership Award “President’s Award” for sales growth and supplier support for 2021.

For more information or to apply, please email isabel@tltrips.com.