Travel Advisors - Sheboygan

Travel Leaders – Discovery is experiencing incredible growth and we’re searching to add to our team in the Sheboygan location. We are seeking an associate to create memorable travel experiences for our customers to build loyal and trusting relationships.  The ideal candidate should have a passion for travel and share that passion, helping others in creating extraordinary vacation experiences.  

We think “attitude is everything” and if you have it, we have the training opportunities, tools, technologies, and customer offerings designed to enhance your ability to plan for, sell to, and ultimately delight our customers while exceeding your sales goals.     

With Travel Leaders Discovery, this won’t just be a job; we sell travel!  It is a fun and exciting career filled with opportunities for adventure and fulfillment. Our goal is to immerse you in this industry through knowledge and experience by providing you opportunities to go, see and do! 

Position Details:

In this position you will get to be a part of the customer’s vacation planning experience from start to finish.  This includes but not limited to assisting customers by listening to their wishes, understanding their needs, sending them quotes that match up with their wants, accurately booking their dream vacation, providing their travel details, welcoming them home and then starting to plan their next vacation.  Customer service and attention to detail are a must.  Our team will be there to support and assist you every step of the way. 

• Provide exceptional customer service resulting in repeat business and referrals.  
• Have the ability to multi-task and be comfortable in a fast-paced, dynamic growth industry and company. 
• Increase sales through developing and maintaining a network of clients and learning their needs.  
• Meet or exceed annual sales revenue target. 
• Build and maintain strong client relationships (new and existing).  
• Provide cruise line, destination, and itinerary recommendations to clients.  
• Consult with clients on various insurance, hotel, and other ancillary options.  
• Address client issues and concerns.  
• Represent the company professionally by offering competent advice and working directly with suppliers to resolve issues.  
• Respond quickly, proactively and accurately to client requests.  
• Follow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc.  
• Provide input in company strategy and sales direction.  
• Demonstrate sound judgment in actions relating to overall sales revenue, including but not limited to perks and amenities.  
• Perform client communications (electronic/phone) with various sales campaigns.  
• Communicate to Sales and Support teams all pending issues, client requests and items that may need attention while out of the office.  
• Participate in other duties and projects as assigned by your agency’s management team.  
• Embrace the use of our technology platforms.  
• Understand “what works” in the current travel trends become intimately familiar with the destinations, products and services that will appeal to our customers.  
• Be open to a new way of working with prospective clients, including a protocol for follow up on initial leads as well as quotes and proposals.  
• The ability to work well in a team environment and collaborate with others. 
• Represent the company in a professional manner with suppliers and while traveling. 
• Smile and have fun! 
• Qualifications: 
• Upbeat attitude  
• Proven customer service and sales skills, proactive with clients  
• Critical thinking skills to resolve customer issues  
• Ability to recognize when management involvement is necessary  
• Proven ability to foster and value client and team relationships  
• Excellent written, verbal and interpersonal communication skills  
• Outstanding organizational skills and attention to detail-including multitasking  
• Ability to work under pressure while maintaining a high level of accuracy  
• Knowledge of Word, Excel and Outlook  

Compensation/Benefits: 

Travel Leaders Discovery offers a competitive hourly wage based on experience.  We offer many benefits including paid time off, paid holidays, health insurance, 401K match program dependent on company profitability, life insurance, familiarization trip opportunities and discounted agent vacations (determined by suppliers).  
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance. If this sounds like a fit with your career goals, please email us your resume to contact@tldiscovery.com and we would be happy to discuss further. 

Travel Leaders – Discovery is an equal opportunity employer/affirmative action employer.