19 of 31 people found this review helpful
The Australia trip that wasn't
We had contacted Carol in September, 2019, to arrange a trip to Australia in January, 2020. Carol knew Australia well, and put together a two week tour to 3 different areas, and also booked our flights and trip insurance. Unfortunately, we had to cancel the trip a week prior to our departure date, due to the wildfires ravaging the country. It was unclear that we would be able to recoup our costs, as neither the tour company nor the airlines were actually canceling or altering their plans, and it was also unclear whether the insurance company would consider the fires a valid reason for cancellation. Carol worked tirelessly as our advocate with the insurance company and all of the vendors, and was singularly responsible for our recovering all of our costs. We can't thank her enough. I hope that we get a chance to work with Carol again in the future, and would highly recommend her.
By
Mimi
from
Milwaukee, Wisconsin
Traveled to
Australia ~ Australia & New Zealand
I would recommend this agent to my family and friends
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Our trip to Japan was absolutely incredible and incredibly thought out due to our travel agent, Carol! Carol was our anchor, rock, and confidant in everything leading up to the trip! I have horrible anxiety and planning is not my forte but Carol was able to listen my concerns and wants for the trip and was able to enact suggestions and advice on how to further the experience of trip! Her experience in creating trips for people really shown through in the actions she displayed for us! She made sure that every financial decision was throughly thought through and checked in to make sure we felt comfortable in making those purchases! She was available through emails, calls, and texts and made sure we knew that we could reach out to her at anytime! She gave us the feeling that we were important to her and that our trip should be filled with exactly what we wanted to the best of her ability! Honestly Carol, we thank you with all our hearts! Arigato!
By
sillya!
from
Madison WI
Traveled to
Japan | East and Southeast Asia
I would recommend this agent to my family and friends
Carol Steffens responded:
HI Alexa and Brian:
I so appreciate your kind words and the time to write the review regarding your amazing trip to Japan. It was a pleasure to work with you both and I thank you for using Travel Leaders/Discovery. Take care.
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Carol has been our travel agent for 25 Years. Our first trip was to visit our daughter in the South of France, where she spent her junior year of college. We were hooked on travel immediately and also with Carol steering our ship to other European locations, the Mediterranean, Australia and South America. She is so knowledgeable and detailed in tailoring our trips based on what she knows about us.
By
Mary & Tom
from
Appleton, Wisconsin
Traveled to
Amazon River | On the River | At Sea
I would recommend this agent to my family and friends
Carol Steffens responded:
Hi Tom and Mary:
I can't believe it has been 25 years already with so many wonderful travel memories to look back on. It has been my honor to be a part of the planning process and our friendship that has developed over the years is dearly cherished. Thank you so very much for your time to write this review and I look forward to many more travel adventures.
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The trip of our lifetimes!
Our trip to Japan was absolutely incredible and incredibly thought out due to our travel agent, Carol! Carol was our anchor, rock, and confidant in everything leading up to the trip! I have horrible anxiety and planning is not my forte but Carol was able to listen my concerns and wants for the trip and was able to enact suggestions and advice on how to further the experience of trip! Her experience in creating trips for people really shown through in the actions she displayed for us! She made sure that every financial decision was throughly thought through and checked in to make sure we felt comfortable in making those purchases! She was available through emails, calls, and texts and made sure we knew that we could reach out to her at anytime! She gave us the feeling that we were important to her and that our trip should be filled with exactly what we wanted to the best of her ability! Honestly Carol, we thank you with all our hearts! Arigato!
By
sillyalexa
from
Madison, WI
Traveled to
Japan | East and Southeast Asia
I would recommend this agent to my family and friends
Carol Steffens responded:
Hello Alexa and Brian:
It was my pleasure to put the itinerary together for Japan and happy to hear that it all went so well. I so appreciate the kind words and look forward to working with you in the future for your next adventure.
Thank you
Carol/TL Discovery
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The trip of our lifetimes!
Our trip to Japan was absolutely incredible and incredibly thought out due to our travel agent, Carol! Carol was our anchor, rock, and confidant in everything leading up to the trip! I have horrible anxiety and planning is not my forte but Carol was able to listen my concerns and wants for the trip and was able to enact suggestions and advice on how to further the experience of trip! Her experience in creating trips for people really shown through in the actions she displayed for us! She made sure that every financial decision was throughly thought through and checked in to make sure we felt comfortable in making those purchases! She was available through emails, calls, and texts and made sure we knew that we could reach out to her at anytime! She gave us the feeling that we were important to her and that our trip should be filled with exactly what we wanted to the best of her ability! Honestly Carol, we thank you with all our hearts! Arigato!
By
sillyalexa
from
Madison, WI
Traveled to
Japan | East and Southeast Asia
I would recommend this agent to my family and friends
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