Carol Steffens

Sheboygan, WI

International Travel Specialist

Being in the Travel Industry for more than 35 years, I have seen my share of changes. It has gone from books and manual labor to technology in the extreme. Needless to say, the challenges are infinite. My favorite destinations are Egypt and China or anyplace with unusual sights and if possible out of the norm. I love the travel industry because each day brings new destinations to explore and new areas of knowledge and can't imagine any other career. The key to my success, I believe is giving excellent customer service.

Customer Testimonials

Carol's assistance is invaluable

Carol formulated a wonderful trip to three spots in Australia, involving group bus tours in each spot. We were so looking forward to going; unfortunately, our trip was derailed by the wildfires that engulfed the country in December and January of this year. Carol worked tirelessly to get us what ended up to be essentially full refunds from all airlines involved, as well as the tour company, in spite of it being unclear as to whether the trip insurance company would consider our claims viable. We never would have been able to plan the trip on our own, and certainly wouldn't have had the wherewithal to obtain reimbursement for the cancellations, without Carol's assistance. I hope that we get the opportunity to ask for her travel assistance again.
Mimi Hanna

Thankful for all her help!

Carol has done a great job for us. She has planned out several vacations, but, the most helpful was our trip to Singapore and Thailand. We had a wonderful time including a few days in Chiang Mai. We are very thankful for all of her help. She is the best! Mike and Patty
Mike Vorlob

Carol is a gem!

Carol is a gem! She has taken care of us for 35+ years...She is professional, knowledgeable and a friend.
Jane and Gregory Potrykus

Highly Recommend Carol

Carol has been my travel agent since 1981. She has always been helpful no matter how small or large a trip we are planning. What I really like in working with Carol is that she listens to what we are looking for in a given trip. She is extremely knowledgeable and is always looking for ways to make our travels stress free and enjoyable. As avid travelers we have naturally come upon glitches along the way and Carol has always been there to solve the glitch. I have recommended Carol to family and friends and would highly recommend her to you, the reader. You won't be disappointed.
Jean Stickles

Unbelievable Knowledge

I have worked with Carol a few times over the past year. She is so great to work with and her knowledge is unbelievable. She asks a lot of questions, which is extremely helpful in personalizing your trip. She then presents several options and once you have decided exactly which direction you wish to have her take, she is off and running. I will definitely be using her expertise
Christy Johnson

Worry free adventure!

Carol has been our travel guru for almost 20 years. We have been on cruises, Caribbean vacations and soon to Europe- with Carol ensuring we have a worry free adventure. We have referred several people to Carol knowing that she has the experience to make anyone's dream trip happen!
Duane and Mary

My Reviews

19 of 31 people found this review helpful
The Australia trip that wasn't
We had contacted Carol in September, 2019, to arrange a trip to Australia in January, 2020. Carol knew Australia well, and put together a two week tour to 3 different areas, and also booked our flights and trip insurance. Unfortunately, we had to cancel the trip a week prior to our departure date, due to the wildfires ravaging the country. It was unclear that we would be able to recoup our costs, as neither the tour company nor the airlines were actually canceling or altering their plans, and it was also unclear whether the insurance company would consider the fires a valid reason for cancellation. Carol worked tirelessly as our advocate with the insurance company and all of the vendors, and was singularly responsible for our recovering all of our costs. We can't thank her enough. I hope that we get a chance to work with Carol again in the future, and would highly recommend her.
By  Mimi  from  Milwaukee, Wisconsin
Traveled to  Australia ~ Australia & New Zealand
I would recommend this agent to my family and friends
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Exhilarating trip!
Our trip to Japan was absolutely incredible and incredibly thought out due to our travel agent, Carol! Carol was our anchor, rock, and confidant in everything leading up to the trip! I have horrible anxiety and planning is not my forte but Carol was able to listen my concerns and wants for the trip and was able to enact suggestions and advice on how to further the experience of trip! Her experience in creating trips for people really shown through in the actions she displayed for us! She made sure that every financial decision was throughly thought through and checked in to make sure we felt comfortable in making those purchases! She was available through emails, calls, and texts and made sure we knew that we could reach out to her at anytime! She gave us the feeling that we were important to her and that our trip should be filled with exactly what we wanted to the best of her ability! Honestly Carol, we thank you with all our hearts! Arigato!
By  sillya!  from  Madison WI
Traveled to  Japan | East and Southeast Asia
I would recommend this agent to my family and friends

Carol Steffens responded:
HI Alexa and Brian: I so appreciate your kind words and the time to write the review regarding your amazing trip to Japan. It was a pleasure to work with you both and I thank you for using Travel Leaders/Discovery. Take care.

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25 Years
Carol has been our travel agent for 25 Years. Our first trip was to visit our daughter in the South of France, where she spent her junior year of college. We were hooked on travel immediately and also with Carol steering our ship to other European locations, the Mediterranean, Australia and South America. She is so knowledgeable and detailed in tailoring our trips based on what she knows about us.
By  Mary & Tom  from  Appleton, Wisconsin
Traveled to  Amazon River | On the River | At Sea
I would recommend this agent to my family and friends

Carol Steffens responded:
Hi Tom and Mary: I can't believe it has been 25 years already with so many wonderful travel memories to look back on. It has been my honor to be a part of the planning process and our friendship that has developed over the years is dearly cherished. Thank you so very much for your time to write this review and I look forward to many more travel adventures.

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The trip of our lifetimes!
Our trip to Japan was absolutely incredible and incredibly thought out due to our travel agent, Carol! Carol was our anchor, rock, and confidant in everything leading up to the trip! I have horrible anxiety and planning is not my forte but Carol was able to listen my concerns and wants for the trip and was able to enact suggestions and advice on how to further the experience of trip! Her experience in creating trips for people really shown through in the actions she displayed for us! She made sure that every financial decision was throughly thought through and checked in to make sure we felt comfortable in making those purchases! She was available through emails, calls, and texts and made sure we knew that we could reach out to her at anytime! She gave us the feeling that we were important to her and that our trip should be filled with exactly what we wanted to the best of her ability! Honestly Carol, we thank you with all our hearts! Arigato!
By  sillyalexa  from  Madison, WI
Traveled to  Japan | East and Southeast Asia
I would recommend this agent to my family and friends

Carol Steffens responded:
Hello Alexa and Brian: It was my pleasure to put the itinerary together for Japan and happy to hear that it all went so well. I so appreciate the kind words and look forward to working with you in the future for your next adventure. Thank you Carol/TL Discovery

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The trip of our lifetimes!
Our trip to Japan was absolutely incredible and incredibly thought out due to our travel agent, Carol! Carol was our anchor, rock, and confidant in everything leading up to the trip! I have horrible anxiety and planning is not my forte but Carol was able to listen my concerns and wants for the trip and was able to enact suggestions and advice on how to further the experience of trip! Her experience in creating trips for people really shown through in the actions she displayed for us! She made sure that every financial decision was throughly thought through and checked in to make sure we felt comfortable in making those purchases! She was available through emails, calls, and texts and made sure we knew that we could reach out to her at anytime! She gave us the feeling that we were important to her and that our trip should be filled with exactly what we wanted to the best of her ability! Honestly Carol, we thank you with all our hearts! Arigato!
By  sillyalexa  from  Madison, WI
Traveled to  Japan | East and Southeast Asia
I would recommend this agent to my family and friends
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Destination Expert:

  • East and Southeast Asia
  • Australia

Travel Specialist:

  • All Inclusive
  • Small Ship Cruises

Top Travel Partners:

  • SITA World Tours

Certifications/Awards:

  • Above and Beyond Customer Service Excellence
  • Find A Way Client Service Assistance
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